The role of the Support Assistant is to assist with the daily running of client activities within the charity.
Support Assistants have many diverse tasks and always need to be friendly and professional with clients and the general public.
Key skills and qualities include:
Confidence with using the telephone, email and greeting people in person.
Personal or professional experience of the effects of drug or alcohol misuse.
Flexibility to do different tasks.
Ability to be friendly and polite, even when tired, or under pressure.
Ability to adhere to policies and procedures correctly, including privacy and confidentiality.
For more information please contact firstname.lastname@example.org or call 01623 643476.
Welcome and process clients into the building.
Taking support calls from clients (after specific, structured training).
Maintaining stocks of necessary forms and documents.
Accompanying Family Recovery Workers on client visits.
Assisting with set up and presentation of groups and workshops.
Collating client data at specified periods.
Attend ongoing training and strive constantly to improve your abilities.
Faithfully carry out all tasks delegated by the Funding Manager or person in charge.
Maintain any paperwork required by the Funding Manager.
Read and follow notices left by the Manager or other staff.
Be aware of, follow, and help to implement our Health and Safety Policy and procedures.
Give good notice of holidays or days when not available.
Give notice as soon as possible when unable to attend your session.
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