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Carphone Warehouse

Full Time

Job Number: 19053 Were a nation of tech lovers. And when your tech goes wrong, life invariably goes wrong. But not when we are around! Join Team Knowhow and, with your super helpful service, you will use your expertise to help us keep all the important technology in customers lives working. So what does it take to be part of our team of experts? Like us, youll have a passion for making customers smile by being super helpful, coupled with a drive to never stop learning, your actions will reflect these behaviors. With your keen eye for detail, team spirit and can-do attitude, youll go the extra mile to show customers and colleagues just how much you care. Theres not many departments like us! Customers and manufacturers alike depend on our super helpful service. As a Write Off Administrator the key purpose of your role will be to achieve a reduction in the cost of write off claims for a range of technology. Youll be part of a passionate team reviewing write offs, completing administration tasks and providing feedback to the wider Team Knowhow team. Responsibilities: Working as part of a team assessing write offs, replacement and accidental damage claims on a range of technology. Thoroughly reviewing all write off/replacement requests received. Identifying inappropriate/potentially fraudulent claims, referring them to either our third party investigator, Claims Investigation Manager or Group Loss Prevention. Completing all administration tasks which support the claims investigation & write off functions of Team Knowhow. Prioritising workload to ensure that the agreed SLA for the assessment of claims is met. Producing case studies for feedback to our technology Repair Laboratory, Spare Parts Team, Contact Centres and other departments. Supporting with escalated write off issues. Reviewing and processing all write off requests as required, including the management of inappropriate requests from stores. Processing all CSA theft & loss claims (UK & Ireland). Providing regular updates on progress against objectives and feedback on quality issues to the First Line Manager. Developing and maintaining open and supportive relationships with both internal and external contacts. Skills and Experience: Strong administration experience. Excellent verbal communication and customer service skills. Proven ability to organise and prioritise workload. Good influencing and negotiating skills. The ability to demonstrate attention to detail and a good commercial understanding. Experience of using Control and/or other databases (desirable). Dixons Carphone is Europes number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our peoples expertise to reach out and help new customers. Whats more - were exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service. Its an exciting time to join us and find yourself a place in our growing success story, apply now.
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