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Major Incident Management

Full Time

Job reference: 109954BR Location: Nottingham Support OfficeFunction area: IT Shift pattern: Full-timeContract type: Permanent Hours per week: Over 35 hours per week We are looking for a talented and dedicated individual to join the Major Incident Management Team. The team are responsible for ensuring that the level of service delivered across the business is of the required quality, value for money but also meets the changing needs of our business. As a member of the team, you will be working collaboratively with key IT & Business stakeholders across Walgreens Boots Alliance, in a challenging but yet rewarding environment. Key Responsibilities Chairing incident meetings to determine the problem statement, business impact & investigative approach with wide range of resolver teams across Walgreens Boots Alliance Communicating with stakeholders through the means of formal incident communication throughout the incident lifecycle Assesses the business situation and exercises authority with regards to service recovery decisions where appropriate Has authority to initiate escalations where additional support maybe required Maintaining & documenting a full incident timeline A bit about you Passionate about providing unparalleled levels of service and convenience for our customers Prepared to stick at something we get nervous if someone has jumped from job to job Able to work and learn quickly in a fast paced, fun and dynamic environment Responds accordingly to the changing needs of our business Previous experience of Major Incident Management Have a strong understanding of a wide range of technologies A bit about us IT is at the centre of what we do. This is retail IT for the real world, youre so close to your customers in all ways in store, online and internally. You can get involved with all the different areas of our business, working on projects that make a real difference from our hugely successful Boots App to our world-class warehousing system. We place so much value on our IT team if you want to build a career that will keep developing with your skills, theres no better place to do it. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 2500 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. You can learn more by visiting boots.jobs. What we can offer you: Competitive Salary 25 days annual leave, plus statutory bank holidays Annual discretionary bonus plan Generous staff discount scheme including Boots Opticians - frames and contact lenses Competitive company pension scheme Flexible benefits scheme available ranging from private medical insurance, holiday buying, cycle to work scheme and many more Onsite Staff Shop, Opticians, Gym, Costa, Canteen, Dry Cleaning and Cash Point Boots Benevolent Fund - a registered charity that can offer support to eligible current and former colleagues in the UK, as well as their immediate relatives and dependants, at times of financial hardship Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a number of flexible working options to suit our colleagues needs including job share and part time working. Our website shows examples of colleagues enjoying different working patterns. If this interests you, please talk to us about it. If you would like to become part of our story and make a difference click apply and our recruitment partners will be in touch! If you have any questions or queries regarding this vacancy please contact Kishan.Gokani@boots.co.uk. Please click the link below or copy and paste it into your browser for a peek into our fantastic Support Office: https://www.youtube.com/watch?vaxCj
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