Key Account Coordinator
Key Account Coordinator
Paying up to 18k PA-Full time temp-perm
To provide a first class customer experience to a designated key account customer(s) and provide support to the Key Account Team. The role will primarily be office based but will require the occasional site visit. The role will be defined by the customer's and business requirements and we will need to adapt as the account grows and develops.
This role would primarily suit someone looking for an opportunity within a Sales Office environment, or someone looking to move from an Account Coordinator role to a Key Account Coordinator role.
Distribution business within the scientific arena.
Duties and responsibilities
Deliver a first class customer experience at all times
To be the primary point of contact for the customer, managing day to day activities such as sales order entry, chasing of outstanding orders, resolving complaints, handling enquiries, managing delivery expectations- all within a timely manner via phone or email
Proactively communicate with the customer for any delays in delivery
Work closely with the Territory Sales Manager to support and further develop the relationship with the customer and optimize all sales opportunities
Produce monthly reports as specified by the Customer or Sales Manager
Ensure that KPI's and SLA's agreed with the Customer are managed and exceeded
Liaise with internal departments such as Purchasing, Warehouse, Distribution to ensure a smooth and timely delivery of service and goods from receipt of sales order, through to despatch
Work with Purchasing to improve lead times on products out of stock
Work with Sourcing to identify and locate supply of non-catalogued products
Where required, issue quotations to customers following guidelines issued by the Sales Manager
Strong customer service ethics
Keen eye for detail
Organised and methodical
Quick learner- can pick up new bespoke systems quickly
Have systems knowledge in Excel, Word and Outlook
Self-motivated and driven
Responsive and re-active
Customer facing and personal relationship skills
To be able to communicate at all levels
Have the desire to grow in the role and deliver exceptional customer service to a single or group of Key customers
Have a positive outlook
Take ownership of, and responsibility for, their own roles
Must hold current UK driving licence
Knowledge of the industry preferred, but not essential
If interested please email
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Please apply with your CV to: Lucy Wright
Please note: This job is not covered by BeSpotted applicant protection.